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guests appreciated the attentive and friendly staff, highlighting their helpfulness and willingness to assist. many noted a pleasant experience due to the kind service, with specific praise for a staff member named boris who provided an upgrade. the comfort of the rooms and the evident investment in hotel facilities were also positively mentioned.
several guests reported issues with rude staff members and poor room conditions, including stained carpets and outdated furniture. complaints about room service not respecting 'do not disturb' signs and the overall small size of the rooms were also noted. some guests felt that the rooms did not match the pictures advertised.
the staff at tandoor received high praise for being friendly, helpful, and accommodating. guests appreciated their assistance with directions and found the mattresses very comfortable.
guests reported issues with the buffet service, citing a lack of informed staff and limited options. the breakfast room was noted to be busy and loud, and there were complaints about late room cleaning and noise from other rooms.
the staff were generally friendly and helpful, with standout service from vadim in the club lounge. the location received high praise, being described as unbeatable, and the spacious room offered a great view of the architecture. the ballroom was also noted as jawdroppingly awesome.
there were several issues with staff interactions, including a lack of greetings and incorrect information provided by the concierge. the room was considered small and chilly for the price, and the food options were viewed as expensive and limited, with some items being repetitive.
many guests praised the staff for being outstanding, helpful, and friendly, contributing to a warm atmosphere during their stay. the location of the hotel was also highlighted as a significant positive aspect, with several guests noting its convenience.
several guests expressed dissatisfaction with the cleaning staff's limited service and reported issues with rude behavior from some staff members. complaints about the poor condition of the rooms, including uncomfortable beds and hygiene concerns, were also prevalent.
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